IBM DS4300 disk array - Diagnostic data is available error


The following error in the event log of a DS4300 disk array suggests that a fault occurred.


Date/Time: 12/07/10 04:25:12
Sequence number: 124785
Event type: 4523
Description: Diagnostic data is available
Event specific codes: 0/0/0
Event category: Internal
Component type: Controller
Component location: Controller in slot B
Logged by: Controller in slot B 


However to find out what fault occurred support data needs to be collected and analysed.

From the SMclient go to "Advanced->Troubleshooting->Collect All Support Data..."

From the resultant saved zip file, open the file called "majorEventLog.txt" and view more detailed errors regarding this issue.